![]() FedEx uses a META verified WhatsApp business account which helps mitigate the risk of recipients responding to scams perpetrated on WhatsApp using the FedEx brand. Recipients expecting inbound deliveries receive a WhatsApp notification from FedEx upon shipment pickup. With such high penetration in each market, the integration of WhatsApp into FDMi makes it a much more effective solution for e-tailers to offer to their shoppers. In Australia and New Zealand, the WhatsApp platform is used by around 40% of the population and by more than one in four Filipinos. ![]() Over 80% of the population over the age of 16 in Hong Kong, India, Indonesia, Malaysia, Singapore and the UAE use it, making it the most favoured social media platform in each market. The WhatsApp instant messaging social media platform has 2 billion active monthly users globally. E-tailers using the solution can offer their residential customers the ability to pick the timing and location of their deliveries to fit their schedule – and change the delivery address when the shipment is in transit – giving them extra flexibility at no extra cost. ![]() The integration of one of the world’s most popular instant messaging apps into the FedEx® Delivery Manager International (FDMi) e-commerce solution is being launched in nine markets in the Asia Pacific, Middle East and Africa (AMEA) region – Australia, Hong Kong, India, Indonesia, Malaysia, New Zealand, Philippines, Singapore and the United Arab Emirates (UAE).įDMi is an interactive e-commerce delivery solution that provides customizable delivery options and alerts. (NYSE: FDX) and one of the world’s largest express transportation companies, is enhancing its services with delivery notifications and personalized options now available on WhatsApp. Hong Kong SAR, China, Octo– FedEx Express, a subsidiary of FedEx Corp.
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